Ola

OVERVIEW

At Ola I led design for payments and Ola Money — high-impact, time-critical projects for millions of riders a day, shipped closely with Product and Engineering. Three of them, each a self-contained case study.

CASE STUDY 01

Debit Card Payments

Growing card acceptance with a fraud-capture flow that adds friction only for risky riders, never trusted ones.

Payments · Fraud · Risk tiers →

CASE STUDY 02

KYC Verification

Turning an RBI wallet-verification mandate into a flow riders could finish before the deadline.

Compliance · Onboarding · Ola Money →

CASE STUDY 03

Drop Location on PWA

Cutting driver cancellations on data-light Ola Lite with a map that loads only when a rider needs it.

PWA · Maps · 17% cancellations →